Trakr's fee is a percentage of your turnover, tapered in marginal tranches from 0.18% down to 0.003%. Users, projects and tenants are unlimited. Rolling the tool out to another department never increases the bill.
No seat bands, no feature gates, no edition ladder to climb.
Annual figures, ex. VAT. The tranche schedule below produces every one of these numbers — nothing here is a negotiated exception.
Runs entirely in your browser. Nothing is sent anywhere, and there is no form in front of the answer.
Enter the consolidated turnover of the entity and subsidiaries that will use Trakr. Headcount is irrelevant — the fee does not move when you add users.
Marginal tranches. Your first €500k of turnover is charged at 0.18% whether you are a five-person agency or a €1B group — and every slice above it costs less than the one below.
Every capability below is in the €900 tier and in the €52,000 tier. There is one build of Trakr.
SLA policies owned by project or organisation, per-priority targets, working calendars with holidays, pause conditions and breach actions that escalate priority, reassign to a backup and notify named accounts. Compliance reporting and a response-time heatmap on top.
The guest portal at /portal/{orgSlug} needs no login — passwordless email sign-in, a three-step submit flow, a ticket conversation thread and an FAQ link library. Service requests, incidents, problems and changes are all tickets carrying a request kind.
SCIM 2.0 with per-provider bearer tokens, filtering, PATCH and soft delete. Multiple identity providers configured per organisation, SSO group to role mapping, TOTP MFA, and a password policy with a HaveIBeenPwned breach check.
The tenant → organisation → project → ticket hierarchy is native, with domain mapping, superadmin context switching and per-organisation feature flags. Multi-tenancy is not an enterprise SKU here — it is the data model.
Inbound mailboxes over Microsoft 365 Graph, Gmail API, IMAP and Zoho, with reply-chain stripping, auto-response detection, message-id deduplication and three reply-matching modes. Outbound over SMTP, Outboundly, Microsoft 365, Google and Zoho.
AI runs against Anthropic and Gemini, or against fourteen self-hosted OpenAI-compatible runtimes including Ollama, LM Studio, vLLM and llama.cpp — so the AI features work on an air-gapped install with no data leaving the building.
Four deployment modes, cluster management with health checks, scheduled backups, software update over SFTP and a GraalVM native-image build. PostgreSQL is the only dependency.
Unlimited users, unlimited projects, unlimited tenants. Portal reporters, email requesters, read-only viewers and guests are free and uncapped — and that is in the contract, not in a footnote.
The licence fee buys the software and its support response time. Anything delivered by a person is a service, priced on its own and only when you ask for it — nothing is bundled into the fee that you would be paying for and not using.
Workflow and project design, SLA policy modelling, permission and tenancy structure, automation rules, and reviews of an existing configuration. Scoped and quoted per engagement.
Deployment on your infrastructure, cluster and deployment-mode configuration, identity provider and mailbox setup, and migration from Jira or another tracker beyond what the self-serve importers cover.
Administrator training, agent and end-user sessions, and TQL workshops, remote or on site. Priced per session or per day.
None of this is required to run Trakr — the product is designed to be installed and configured from the documentation. Where you do want help, it is available on request at additional cost, quoted before any work starts. Ask for a quote.
Jira Free is a genuine product. We are not going to pretend otherwise, and the €900 entry tier cannot be justified on price.
A €900 contract cannot carry much of a human. Self-serve signup, card payment, documentation-led onboarding, no calls and no customisation — a couple of human-handled support tickets wipe out a year of entry-tier revenue. Human contact is gated behind the €1,500 Business tier, where the economics support it.
That is a deliberate design decision rather than an accident of staffing. Being clear about it now is better than discovering it at your first ticket.
Because per-seat pricing taxes adoption. Every time you invite the operations team, the finance team or a contractor, a per-seat vendor sends a bigger invoice — so administrators ration licences and the tool never becomes the system of record.
Trakr's fee is a function of the revenue of the Licensed Group. Users, projects and tenants are unlimited and unmetered.
Nothing. Users, projects and tenants are unlimited at every tier including Free. The only figure that moves the fee is your turnover, and it is recalculated at renewal, never mid-term.
Consolidated turnover of the Licensed Group per the most recently filed statutory annual accounts. The Licensed Group is the contracting entity plus the subsidiaries granted access — not the ultimate parent. A subsidiary of a large group pays on its own turnover, not the group's.
No. Verification is filed accounts where they are public, and a signed officer certificate where they are not. There are no audit rights and no penalty clauses in the contract.
The true-up is bidirectional. It runs at renewal only, and it moves down as well as up.
A maximum of 25% year on year, regardless of how fast your revenue grows. The rate card itself is locked for three years from signature, so the tranche percentages cannot be changed underneath you.
No. Portal reporters, email requesters, read-only viewers and guests are explicitly free and uncapped, and that is written into the contract rather than left to interpretation.
No. Every customer pays at least €900 a year. The entry tier is deliberately zero-touch — self-serve signup, card payment and documentation-led onboarding — because a contract at that size cannot fund human support. What you get for it is the whole product: self-hosting, SLA, SCIM, multi-tenancy, helpdesk portal, email-to-ticket and AI, with no user ceiling and no feature gate.
Support response time, and nothing else. Five business days at Starter, one business day at Business, 8×5 from €5M, a named contact from €25M, 24×5 from €100M, 24×7 from €500M and a technical account manager at €1B.
Only if you want it. Trakr is built to be installed and configured from the documentation, and the licence fee covers the software and its support response time. Consultancy, setup, migration and training are available on request at additional cost, scoped and quoted before any work starts.
The calculator on this page produces the same figure a salesperson would. If you want it in writing, or you would like the Atlassian line items costed against it, ask.