Est. 2026 · Made in Belgium

Built for Billions.
Simple for Everyone.

Enterprise-grade issue tracking & support desk — without the ceremony. No sprints. No velocity charts. Just projects, tickets, and a search bar that actually works.

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1B+ Tickets
10K+ Projects
1K+ Users
5K+ QPS
47+
DB Migrations
12
Unique USPs
4
Auth Providers
0
Lock-in
Product Demo

See Trakr
in action.

Watch how teams go from zero to productive in under five minutes — no setup ceremony required.

trakr / demo
User Demo
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Why Trakr

Zero Ceremony.
Full Power.

Everything a serious engineering or support team needs — and nothing it doesn't.

USP — 01

Zero Ceremony, Full Power

No sprints, no story points, no burndown anxiety. Projects, tickets, a search bar. Productive in under five minutes.

USP — 02

TQL — Best Search in Its Class

Historical operators, relative date math, current-user functions, full-text and boolean logic. Search becomes a superpower.

USP — 03

Mix & Match Identity Providers

Run Azure AD, Google OAuth2, Basic Auth, and LDAP simultaneously on the same org. The login page adapts automatically.

USP — 04

Built-In Helpdesk Portal

No separate product required. Every org gets a branded customer-facing support portal with guest access via email codes.

USP — 05

Email Is a First-Class Integration

Native email-to-ticket pipeline: Microsoft 365, Gmail, Zoho, IMAP. Reply threading, auto-reply detection, attachment extraction.

USP — 06

AI That Stays in Its Lane

Claude, Gemini, Ollama, LM Studio — with hard rate limits and circuit breakers. Runs locally for full data sovereignty.

USP — 07

SLA Without the Complexity

First-response and resolution SLAs per project. Automatic breach escalation, reassignment, alerts. Visible on every ticket.

USP — 08

Enterprise Multi-Tenancy From Day One

Tenant → Organization → Project. Every feature scoped at the right level. One deployment, multiple enterprise customers.

USP — 09

SCIM 2.0 Out of the Box

Enterprise identity teams can provision and deprovision users automatically. No manual management, no offboarding gaps.

USP — 10

Honest Reporting, No Vanity Metrics

Oldest open ticket, unassigned work, stale tickets, bug ratio trends, team load. Data filtered through "what problem does this reveal?"

USP — 11

Classic UI — Fast & Keyboard-First

Inspired by JIRA 2015–2018: dense, functional, no animations. Power users work without touching the mouse.

USP — 12

Fully Self-Hostable, No Lock-In

Spring Boot + PostgreSQL. No proprietary cloud required. Import from JIRA on day one. Your data stays yours, always.

Feature Deep-Dives

Everything your team
actually needs.

Search

TQL — Trakr
Query Language

JIRA JQL-inspired but more powerful. Historical operators, relative dates, user functions, full boolean logic. Save and share filters across your organisation.

  • Historical: WAS, CHANGED FROM, CHANGED TO operators
  • Date functions: now(), startOfWeek(), endOfMonth() and more
  • Relative math: -7d, +3d, -2w, -1q, -1y
  • Full-text GIN index on summary + description
  • TQL autocomplete with field and value suggestions
  • Saved & shared org-wide filters with favourites
Ticket Management

Every Detail.
Zero Friction.

Full metadata, markdown descriptions, file attachments, subtasks, ticket linking, and bulk operations — manageable inline without ever leaving the list view.

  • Types: Bug, Task (fully configurable)
  • Subtasks and parent/child relationships
  • Blocks, is-blocked-by, relates-to, duplicates
  • Bulk update and bulk status transition
  • File attachments with configurable size limits
  • @mention in comments with email notifications
Authentication

Any Identity.
One Platform.

Run multiple auth providers simultaneously. Employees use Azure AD, contractors use Basic Auth, partners use Google — all on the same organisation, login page adapts automatically.

  • Azure AD (OAuth2/OIDC) with group sync
  • Google OAuth2 with allowed domain restrictions
  • LDAP / Active Directory integration
  • TOTP MFA (Google Authenticator compatible)
  • SCIM 2.0 provisioning and deprovisioning API
  • JIT user provisioning on first SSO login
Full Capabilities

Everything under
one roof.

From helpdesk portals to AI-assisted bulk edits — every feature you need, none you don't.

🎫

Ticket Management

Full metadata, subtasks, attachments, linking, bulk transitions, markdown, labels, components.

🔍

TQL Search

JQL-inspired query language with historical operators, date math, saved and shared filters.

🏢

Multi-Tenancy

Tenant → Org → Project hierarchy. Full data isolation. Per-org config at every level.

🔐

Authentication

Azure AD, Google, LDAP, Basic Auth — simultaneously. MFA, SCIM 2.0, JIT provisioning.

📧

Email Integration

Microsoft 365, Gmail, Zoho, IMAP. Email-to-ticket, reply threading, attachment extraction.

🌐

Helpdesk Portal

Public customer portal per org. Guest auth via email codes, branded, no account required.

⏱

SLA Management

Per-project SLAs, breach escalation, reassignment, alerts. Visible on every ticket.

🤖

AI Features

Claude, Gemini, Ollama, LM Studio. Bulk edits, query suggestions. Local for data sovereignty.

📊

Reporting

Trends, stale tickets, team load, SLA breach, timesheets, custom reports, PDF & CSV export.

⚙️

Workflow Engine

Custom statuses, transition rules, conditions per workflow, per project. Up to 6 statuses.

🔗

Webhooks

Slack, Discord, custom HTTP. HMAC signing, retry logic, full delivery history.

📌

Board & Calendar

Kanban board view and calendar view per project. Drag-and-drop status transitions with quick filters.

⌨️

Keyboard Shortcuts

Full keyboard navigation. Create, assign, transition, log work without touching the mouse.

🕐

Time Tracking

Log work per ticket, timesheets, per-ticket time reports, original estimate tracking.

📥

JIRA Import

Import from JIRA XML or CSV on day one. Field mapping, user mapping, pre-import validation.

🔒

Audit Log

Security events, user management, config changes. IP and user-agent logging. Admin viewer.

Technology

Boring tech.
By design.

Proven, battle-tested open source. No proprietary cloud dependencies. Runs on any server you control.

Java 17+ Spring Boot 3.2+ Spring Security 6 Spring Data JPA PostgreSQL Flyway Migrations Thymeleaf Bootstrap 5 / Tabler.io Vanilla ES6+ JWT Auth OAuth2 / OIDC LDAP Integration JavaMail / IMAP OpenAPI 3 / Swagger SCIM 2.0 GIN Full-Text Index Materialized Views H2 (Dev)
Pricing

One price.
No surprises.

Annual flat fee based on your revenue bracket. No usage limits, no per-seat nonsense, no hidden costs.

Tier Revenue Bracket (€/$) Annual Flat Fee
01
The Garage
 < 250k
2,500
per year
02
The Builder
 < 1M
15,000
per year
03
The Scale-Up
 < 10M
35,000
per year
04
The Enterprise
 10M+
65,000
per year
All prices excl. VAT € / $ billing available Unlimited users · Unlimited projects
Self-Hostable · No Lock-In

Your data.
Your server.
Your terms.

Spring Boot + PostgreSQL. No cloud dependencies. Export everything, anytime. Import from JIRA on day one.

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Get in Touch

Let's talk
about Trakr.

Questions about pricing, features, or self-hosting? Drop us a line — we usually reply within a few hours.

Address
Schrieksesteenweg 40-42
2221 Heist-op-den-Berg, Belgium
Email
Use the contact form — we'll get back to you promptly.
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