ServiceNow is the reigning enterprise ITSM platform — and it costs roughly 20x what most teams need to spend. Trakr delivers the tracking, SLA, helpdesk and self-service portal features a modern business actually uses, at a fraction of the cost and in weeks rather than months.
No marketing fluff. ServiceNow is a real product with real ITIL depth — here is where each tool is genuinely stronger.
The features most teams actually evaluate when scoping out of ServiceNow.
From real procurement reviews and post-renewal conversations with IT leaders.
Named-user pricing. Module pricing — ITSM, ITOM, ITBM, SecOps and HRSD each priced separately. Implementation fees. Mandatory partners. At the customer-reported ITSM Professional rate, 50 users alone is about €250,000 in licence over three years, before a single workflow has been customised. And because the modules are sold independently, adding HR ticketing or security incidents later means a new commercial negotiation, not a feature flag.
Trakr delivers the 80% that everyone actually uses for €4,000 a year — €12,000 over the same three years. No renewal cliff. No module per-user line items. The 51st agent costs zero. So does the 501st. The finance team can stop modelling headcount against subscription elasticity — there is nothing to model.
A mid-size ServiceNow rollout is 3–9 months of consulting — discovery, design workshops, process mapping, CMDB seeding, portal theming, integration build-out, UAT, go-live support. The platform is capable of almost anything, and every "almost anything" is a billable day. Elapsed time is rarely the fault of the software; it is the weight of the methodology the software demands.
Trakr deployments are days, not quarters. Install, connect SSO, import your first ticket. The pattern most teams follow is: pilot this week, production next week, retire the old queue in the same month. There is no partner certification required, no sandbox instance clone cycle, no release window calendar to sync against.
What ServiceNow calls flexibility, most teams experience as complexity. Every customisation needs a process — a scoped app, an update set, a change window, an instance clone, sometimes a partner. The Now Platform is genuinely powerful; it is also the reason a small UI change takes two sprints, and why the internal joke at almost every large customer is that the ServiceNow team is larger than the team whose tickets it holds.
Trakr picks sensible defaults, ships a flat configuration surface, and treats "change the wording on a form" as something an admin does in two clicks during a stand-up. The only update set is the Git history of your own automation scripts, and those are plain files, version-controlled like everything else in your infrastructure.
ServiceNow data is hard to exfiltrate — the Table API works but is slow and rate-limited, update sets are platform-specific, attachments live in a proprietary store, and the skill pool is expensive to hire. Your workflows are written in the platform's DSL, which does not translate to anything else. Renewal season is negotiated from a position of "we are already in."
Trakr runs on your own infrastructure, exports to standard JSON, stores attachments on plain object storage, and uses plain REST and webhooks for integrations. The data is yours, portable and legible. If Trakr stops being the right answer in five years, the migration out is a script, not a programme of work.
ServiceNow publishes no list prices, so every ServiceNow figure below is illustrative — compiled from customer-reported ranges and partner procurement data in 2026-04, with the arithmetic reviewed 2026-08-28. Trakr's column is a list price. 50-user team, 3-year total cost of ownership; Trakr is priced on revenue, so its column assumes a €15M-revenue company — the user count does not affect it. No estimated discounts are applied anywhere, and seat-priced add-ons and modules bill on your total seat count, not on the people who actually use them.
Most mid-size migrations land in four to eight weeks — a timeline ServiceNow partners quote for discovery alone.
Trakr pulls from ServiceNow's own APIs — no third-party ETL, no paid connector, no partner engagement required unless you want one. The same pattern works whether you are on the current release or several families behind.
incident, sc_request, change_request, problem and sys_journal_field. Rate-limit aware so your existing instance stays responsive for agents during the extract.sys_user, sys_user_group and cmdb_ci map to Trakr users, groups and assets. Table-based priority and category values map to Trakr fields — usually one-to-one, sometimes with a short lookup table for edge cases. CI relationships are preserved with typed edges, not flattened into strings.INC0012345 keeps working. Comments, worklog entries and SLA breach events are preserved so TQL queries like resolution_time > sla still make sense historically.For most organisations under a few thousand employees — yes. Trakr covers what the majority of ServiceNow customers actually use day-to-day: incident and request tracking, SLAs, the self-service portal, email-to-ticket, approvals, automation and reports. Teams who genuinely run the full ITIL + ITOM + SecOps + HRSD + GRC stack on the Now Platform are a different conversation, and that is stated honestly.
Trakr implements Incident, Request, Problem and Change as first-class ticket types, each with their own workflows, approvals, SLAs and CAB-style views. It is not ITIL-accredited to the same depth as ServiceNow's reference implementation, but it covers what ITIL v4 Foundation-trained teams use in practice.
Trakr pulls data straight through ServiceNow's REST / Table API. Incidents, requests, changes, problems, users, groups and CMDB CIs are extracted, mapped and imported with history and SLA events preserved. Most mid-size migrations land in four to eight weeks end-to-end.
ServiceNow does not publish prices, so the figures here are illustrative, not list prices: customer-reported rates put ITSM Professional near $150 per user per month, which for 50 users is $90,000 a year, $270,000 over three years, or about €250,000 at 1.08 USD/EUR. Add the €150,000–€500,000 implementation partner engagement and a three-year total lands somewhere between €400,000 and €750,000. Trakr is priced on revenue, not seats: a €15M-revenue company pays €4,000 a year — €12,000 over three years — for unlimited users.
No. Trakr ships a self-service portal for end users — submit requests, track tickets, browse the knowledge base, see approvals, approve / reject changes. It is less customisable than a bespoke ServiceNow Service Portal build, and deliberately so: fewer knobs, faster setup, nothing to maintain across upgrades.
Trakr's Assets module supports typed relationships, dependency maps and direct ticket linkage, which covers most practical CMDB use. It is not a full federated CMDB with Discovery probes and Service Mapping — if you genuinely need ServiceNow Discovery + Service Mapping + ITOM Visibility, keep ServiceNow for that slice and use Trakr for the rest.
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